Refund & Returns Policy

Refunds and Returns Policy

Effective Date: 11 November 2024

Thank you for shopping with Nolaglenses.com. We hope you are satisfied with your purchase, but if you are not, we’re here to help. This Refunds and Returns Policy outlines how to return or exchange our blue light blocking glasses and receive a refund, where applicable.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be in its original packaging and in the same condition as when you received it.
  • It must be unworn, unused, and include all original tags and accessories.
  • The item must be returned within 10 days of the delivery date.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items not in their original condition or damaged due to misuse or improper handling.
  • Items returned after the 10-day return period.
  • Gift cards or promotional items received as part of a purchase.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at vivekkumarsingh19mar@gmail.com with your order number, a brief explanation of the return reason, and any relevant photos if the item is defective or damaged.
  2. Receive Authorization: Once your return request is reviewed, we will provide you with a return authorization and the return address. Please do not send your item back without receiving this authorization.
  3. Prepare Your Package: Carefully pack the item in its original packaging with all tags and accessories. Ensure it is protected for shipping.
  4. Ship the Item: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.

4. Refunds

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.

  • Approved Refunds: If approved, a refund will be processed to your original method of payment within 7-10 business days. Processing times may vary based on your bank or credit card company.
  • Partial Refunds: If the item is returned in a condition that does not fully meet our return requirements (e.g., minor damage or missing components), we may issue a partial refund at our discretion.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at vivekkumarsingh19mar@gmail.com within 10 days of receiving your order.

6. Return Shipping Costs

  • Customers are responsible for covering return shipping costs unless the item was received defective or incorrect.
  • In cases where Nolaglenses.com is at fault (e.g., defective product or incorrect item), we will provide a prepaid return shipping label.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us at vivekkumarsingh19mar@gmail.com within 7 days of delivery, including a photo of the damaged item. We will offer a replacement or full refund for eligible cases.

8. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe, please:

  1. Check with your bank or credit card company, as processing times may vary.
  2. Contact us at vivekkumarsingh19mar@gmail.com if you still have not received your refund, and we will assist you further.

9. Contact Us

If you have any questions about our Refunds and Returns Policy, please feel free to reach out:

10. Policy Updates

We may update this Refunds and Returns Policy periodically to reflect changes in our business practices or legal requirements. Please review this page regularly for the latest information.

This Refunds and Returns Policy is designed to be clear, fair, and customer-friendly.